thanks daiwa for nothing

[chosserParticipant]

bought my daiwa seat box a year and a half ago it is the 200 series i know its not a expensive box but it has been a good box except for the guide lugs that keep the straps in place when on your back,they both snapped straight away
having these missing has not been a big problem as i mainly fish commercials but i went back on the canals this winter and with out them its impossible to carry the box ,i tried to make some but to no evail
whilst in the shop at the weekend i noticed they have altered them to a heavy duty one that looks up to the job ,i have just rung daiwa only to be told tough titties they are made in the far east and no spare parts like this can be optained i explained that they have obviously realised they were a fault with the box and said there is nowt she could do for me
not the response i was after end of conversation.so if anyone is an enginer out there i will pay for you to make some for me anyone else had this problem with this box ?

[TF_GUS E]

I will make some for you.Have sent email

[TF_AnthonywatersParticipant]

My brother had the Tournament pro seatbox and it wasn`t any better he had only had it 1 week when the conectors that fasten the strap to the box snapped completeley off !

[TF_Nigel.]

I had the same with a sensas carry all, very big bags, but plastic connectors!

I changed them for Metal spring cplips.

[TF_piperpilot]

Now that’s the great thing about Rive everything and anything can be bought almost off the shelf,

[TF_piperpilot]

IMO very bad customer service from Daiwa. If it’s a design fault they should replace without question. I remember the original Preston Shuttle Barrow which had those awful plastic Axel fittings which almost always broke when loaded but Preston replaced them with a much sturdier fitting without question. In fact my local tackle shop had a few sets of spares in stock ready to give out immediately,

[TF_Waveney One]

Ring Trading Standards 08454 04 05 06 and see what they advise. I would have thought that a design fault that has been rectified in manufacture should be dealt with free of charge by Daiwa.

[chosserParticipant]

the girl i spoke to did not want to know jus kept saying they are made in the far east,i said but i cant carry my box and you have altered the new ones to a heavy duty lug ,sorry sir they are made in the far east ,
hopeless to say the least ? is anything made in this country now

[TF_Gary]

Regardless of whether they are made in the Far East or in the East End of London, under Sale of Goods Act, the item must be fit for purpose and of merchantable quality. It sounds like you have an open and shut case here.

There is a precedent with Daiwa as well. When they first introduced the blue Tournament luggage, the holdall could not actually be fastened with the number of tubes in that they described as it was too short. They re-designed the holdall and anyone who wrote to them saying they had bought the original was sent a new, improved version FOC.

I would write to their MD or someone senior, explaining the situation. I think what you are asking for is perfectly reasonable and I am sure that they will agree.

[TF_MarkT]

Do as Gary said email or send a letter to there ceo and tell them about the bad customer service aswell.

[deemanParticipant]

@Waveney One wrote:

Ring Trading Standards 08454 04 05 06 and see what they advise. I would have thought that a design fault that has been rectified in manufacture should be dealt with free of charge by Daiwa.

I doubt Trading Standards will be able to do anything, as it was stated in the original post he bought the box 18 months ago, and you are only covered for the first twelve months for such things. I would imagine that unless the manfacturer admits there was design fault then it would be up to you to prove it.

[TF_piperpilot]

Rights under the Sale of Goods Act 1979:

Goods must: Fit the description given;Be of satisfactory quality;Be fit for their purpose. If not the retailer is legally obliged to remedy the problem.

The Sale and Supply of Goods to Consumers Regulations 2002:

You have the legal right to:

Choose repair, replacement, partial or full refund, or compensation if a fault appears within 6 years (5 years in Scotland) and it is reasonable for goods to last that long.

[TF_Bear361Participant]

If you do write to them make sure you send it Special Delivery.

[porky]

Robin Morley is the main man at Daiwa and is a very reasonable man. If you email Daiwa voicing youre concerns and ask them to forward it to Robin youll probably find that he will reply to you personally either stating the companys policy and / or with a resumption/solution to youre problem.

[TF_Ommadawn]

You should be contacting the retailer you purchased from and not Daiwa.

[TF_NickW1]

I sent an e-mail to Daiwa last night 23.45 trying to track down a tip section for a tourney pro(old style rod) and by 0930 this morning had a very informative e-mail with the price/contact No and a person to ask for to sort it out. Perhaps they have seen your post on here lol

[chosserParticipant]

cheers for your help guys .
when you own a toury pro 2 tdrs a box several daiwa rods terminal taclke the new big side tray and a yank and $ank you think to yourself hold on a minute its two lugs i am asking about and i never mentioned i did not want to pay for them ,am i a valued customer ?quess not , cheers for the advice and maybe i mught just slot this info into a magazine feature lol

[TF_GUS E]

Well I did offer,Not even a thanks but no thanks.

[chosserParticipant]

woah gus i sent you an email last night mate ,gonna give daiwa a ring tomorrow then you if no help from them gonna ring you .

[TF_GUS E]

Sorry chosser but i aint got email

[chosserParticipant]

sent email last night to daiwa ,the same lady replied to my email and quess what ……………………. parts in the post free of charge so a big thanks to all your posts for advice and daiwa have redeemed themselves just .

[TF_Gary]

@Ommadawn wrote:

You should be contacting the retailer you purchased from and not Daiwa.

This is strictly true, your contract is with the retailer, not the manufacturer…. BUT, Daiwa have deep pockets and most tackle shops do not!

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