On the upside, I have got a complete refund promised and a freepost address label so that I don’t incur postage charges. I do need to get a certificate of posting and so long as that’s free too I’m just about sorted.
I pointed out that the net pictured on their websites, ebay,Amazon and their own is not the one supplied and did send them pics to prove it so they had no argument and went straight for the refund offer.
Cheap sometimes does mean cheerful but not totally in this case. If the nets had turned up as expected there would have been no complaints. The nylon carp sacking nets may not look fashionable and be logo appealing but they do seem to last better imho.