Matts Tackle Eastbourne

[Manc]

[TF_Fred Davis]

I have dealt with matt’s on several occasions never had anything but brilliant service from them.

[Manc]

Hi Fred.
Its unfortunate you dont live in Eastbourne.
You could have called in and had a word with them for me.
I sent them an e-mail telling them i was going to post a report of their bad service and they did not even have the courtesy to reply.

[TF_Fred Davis]

On one occasion they had run out of waggler inserts so they sent me what they had and the balance within a week, however I do normally phone through my orders, preffering to do that than order on line. Sorry and I must say surprised to hear that you have had problems.

[TF_FBlues]

Manc: write them a letter giving them 10 working days from the day following your posting the letter to either supply the goods or refund, in full, your money. If they don’t respond, take all correspondence to your local trading standards officer. You MAY need to involve THEIR trading standards office (one of the perils of mail order I’m afraid: it’s why it’s cheaper usually) but posting on here where a couple of dozen people might bother to see it doesn’t scare anyone. Trading Standards do.

[Manc]

Thanks for the advice Keith. I know its not a lot of money to me, but I suspect I am not the only one its happened to.
I think i will tell them I am going to call Trading Standards firstly and see if I get a favourable response.

[TF_andymarginmanParticipant]

Manc

I live in Easrbourne give me your order details and i will go and see what i can do if you like !

[Manc]

Thank you for the offer Andy, but I received this e-mail from a guy called Paul this morning.

Send me your address details and I will send them to you. Appologies for forgetting you, that’s all I can say.

Paul.

Nice to get it sorted..I will let you know if they actually arrive, or should that be eventually..I live in hope..

[TF_Steve Amison]

Manc: Can you forward the guys details as you remember I had exactly the same problem last year as well.

Its not the money its the principle of it that get me going!

Cheers

Amo

[Manc]

Yes Steve.

paul adams

I hope you get a result. Jim Manc.

[Manc]

Just got this e-mail. It may be a result.

I have just put the envelope in the post box, 1st class. Please let me know when you recieve them.

Paul

jim kirwin wrote:
Thank you. Jim Kirwin.

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Original Message

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From: paul adams
To: [email protected]
Sent: Wednesday, April 16, 2008 10:38 AM
Subject: Waggler Bottoms

Send me your address details and I will send them to you. Appologies for forgetting you, that’s all I can say.

Paul

[TF_Steve Amison]

Seems the power of the TF Forum strikes again, as I’ve received an email from Matt’s Tackle saying the goods in the post.

Pity both me & Manc had to create a fuss to get the stuff we ordered months ago.

Cheers

Amo

[TF_feeder]

ahh the power of the forum.

[Author]

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