joker card claims

This topic has 16 replies, 11 voices, and was last updated 15 years, 1 month ago by TF_wildinguk.

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- 12/05/2011 at 10:42 am #46533
  TF_wildinguk
  anyone know if it has to be through the shop you bought the pole from, or if you can claim through any sensas dealer?
- 12/05/2011 at 10:44 am #140591
  TF_yamma
  sure its through the shop were pole was purchased.
- 12/05/2011 at 11:01 am #140594
  TF_Simon P
  Confirmed…. through the shop where the original purchase was made!
  
  On the back of the joker cards are large bar coded stickers showing the shop where pole was purchased and pole type & model number!
- 12/05/2011 at 11:10 am #140596
  TF_wildinguk
  cheers simon, two hour drive to brum for me next week then
- 12/05/2011 at 11:13 am #140598
  TF_yamma
  @wildinguk wrote:
  
  cheers simon, two hour drive to brum for me next week then
  
  Phone fosters up if thats were pole was bought from..speak to paul downes..explain that its a 2 hour drive he may be able to get it transfered to a more local shop to you.
- 12/05/2011 at 11:42 am #140605
  TF_TimP
  Don’t hold your breath if it’s for a 774 section!
- 12/05/2011 at 11:53 am #140606
  TF_Simon P
  Try getting it transfered, speak to your area Sensas rep??
  
  Failing that cant you send your section to original shop WITH your joker card, section is already broken gotta be cheaper than fuel???
- 12/05/2011 at 12:01 pm #140607
  TF_lloydy1970
  If it’s Fosters give them a call, sure they will sort you out, top blokes ~clap
- 12/05/2011 at 12:54 pm #140609
  TF_biggs
  Participant
  @TimP wrote:
  
  Don’t hold your breath if it’s for a 774 section!
  
  I know what you mean…. still waiting for a
  
  no 6 for a 774, it’s been nigh on 2 month’s
  
  and still no word to say it’s arrived.
- 12/05/2011 at 1:34 pm #140613
  TF_nofish
  Wish id known this before i bought mine from somewhere up north think its bout 4 hour drive 1 way for me!! They dont tell you that when you buy them they just say how good it is to have a joker card.
- 12/05/2011 at 2:46 pm #140618
  TF_staffie
  My dad took his 5th section that he broke on his 774 to a local sensas dealer,the rep came out and replaced the section and took the broken one away with him and he didnt buy the pole from that shop??
- 12/05/2011 at 7:24 pm #140642
  TF_toby b
  I think I, as a retailer but not in the tackle trade, would be a bit peeved if people bought stuff from another shop/Internet and then brought the faulty parts back to me to sort, using my time and resources to rectify.
  Had an instant a few years ago when a bloke went to screwfix to buy bosch power tools and then wanted to return them to me for warranty repair work!!!
  Not on in my opinion.
- 12/05/2011 at 7:41 pm #140647
  whitty
  I got my 774 mail order from poindesters, I broke the no7, took it into bob-co in leeds along with the joker card & they replaced it no questions asked.
- 12/05/2011 at 7:51 pm #140652
  TF_staffie
  @toby b wrote:
  
  I think I, as a retailer but not in the tackle trade, would be a bit peeved if people bought stuff from another shop/Internet and then brought the faulty parts back to me to sort, using my time and resources to rectify.
  Had an instant a few years ago when a bloke went to screwfix to buy bosch power tools and then wanted to return them to me for warranty repair work!!!
  Not on in my opinion.
  
  What does it matter if they got it from you or not?? At the end of the day its whats called customer service and it only takes a phone call,NOT realy hard work is it??
- 12/05/2011 at 8:19 pm #140654
  TF_toby b
  No mate thats the thing its not just a phone call, its ordering the part then getting the credit on your account because it hasnt been processed , then chasing the credit etc,etc. all paperwork and time, all for something that you havnt made a bean out of in the first place.
  
  People shop around for the best price on things, that is human nature and I do it myself however, I get my nearest stockist/dealer for that particular item to give me a price, if that price is there or there abouts then I will buy it from them because if there is a problem then I can deal locally, if I did decide to buy elsewhere for whatever reason be it price or service I would not dream of taking to a dealer that i didnt want to deal with originally to rectify any problems.
- 13/05/2011 at 1:23 am #140679
  TF_dunno
  @biggs wrote:
  
  @TimP wrote:
  
  Don’t hold your breath if it’s for a 774 section!
  
  I know what you mean…. still waiting for a
  
  no 6 for a 774, it’s been nigh on 2 month’s
  
  and still no word to say it’s arrived.
  
  A buddy of mine got his 13m section last month after waiting from last October for a replacement. He was told there was a shortage of carbon!!!!
  
  I waited 3 hours for a Maver 501 no 6 section when I broke mine at Makins last September. Thank you Maver
- 13/05/2011 at 7:04 am #140684
  TF_wildinguk
  Thanks for the replies, will ask my local and see what he says. I buy everything else from him, but he don’t do credit for poles or I’d have had it off him in the first place. Got two months to sort out. Can post back to fosters, but best part of 15 quid postage might as well spend extra 5 to 10 quid on petrol and make sure it gets there myself…is a whole load less hassle.
  
  Is a 774 section the number 7, has a small crack half way along. Doesn’t affect fishing with it, but might as well use the joker card afterall.
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